After the success of the Introduction to Customer Service Excellence Webinars in 2008, we have added more dates for 2009 and 2010. If you have not already attended the introduction webinar, register for your free place now.

Current available dates are:

24 November 2009 - 10am

20 January 2010 - 10am

24 March 2010 - 10am

Webinars - Subject Specific

SGS will soon be releasing the dates of its subject specific webinars. These webinars will be based on topics directly related to the CSE standard, such as Segmentation and Customer Grouping, Customer Journey mapping and the Key drivers of Customer Satisfaction.