Aims

Judging by the inapplicable and badly written procedures that some organisations have acquired or developed, it is clear that the simple secrets for effective documentation are not well known. Once these valuable yet straightforward skills are understood, however, writing effective procedures becomes invaluable for your business and for the employees.

At the end of this course, participants will be able to:

• Structure their system to suit their organisation’s needs
• Structure a procedure
• Use a variety of effective grammatical structures
• View the ISO 9001:2000 Standard from a procedural standpoint
• Use and produce flowcharts
• Write quality procedures in the appropriate format and style
• Improve existing written procedures

Profile

This practical course will concentrate on examples and exercises to help the participants get to grips with real issues around documented procedures.